legal · last updated november 5, 2026
privacy & terms
The short version: we never sell your data, enrichment only ever sees name, company and title, and deleting your account deletes everything within 7 days.
privacy
what we collect
The contacts you scan (name, company, title, badge details), your account email, and usage data needed to run the service (scan counts, export logs).
what we never do
We never sell your data. We never share scanned contact data with third parties except to fulfill an export you explicitly request (for example, downloading a contact file you then import into your CRM) or for the enrichment queries described below — and enrichment sends only name, company, and title, never your contact list.
where data lives
In our US-East cloud region. Contacts are encrypted in transit and at rest. You can export or delete your data at any time.
enrichment providers
To enrich the contacts you scan, we query third-party data providers (public web data, business directories). Only name, company, and title from your scan are sent to them — never your list of contacts.
processors
The companies that process data for us: Vercel (hosting), Neon (database, US-East), Resend (transactional email such as import summaries), and Stripe (payments and subscriptions). For scanning and enrichment, our AI providers process the data described above: LiteLLM, Google Gemini, and xAI read badge images to extract text; Telnyx, xAI, and Google Gemini enrich contacts; Telnyx powers the optional phone lookup. Each processes data only to provide its function for LeadLens.
the people you scan
When you scan someone's badge, that person may contact us through their employer or the event organizer to request access to or deletion of their information. LeadLens processes this data solely for the lead-capture purpose of the event team that scanned it. To request access or deletion, email privacy@neural-forge.io — we respond within 7 days.
international & data subject rights
Where GDPR or CCPA applies to you, we process your account data to provide the service you signed up for and to keep it running securely (lawful basis: performance of a contract, and legitimate interests in operating and securing the service). You may request access, correction, export, or deletion of your personal data by emailing privacy@neural-forge.io. We'll sign a DPA on request for customers processing EU/UK attendee data.
policy changes
When this document changes materially, the "Last updated" date above changes and significant changes are announced on this page.
badge photos
LeadLens does not store badge photos. When you scan a badge, the photo is processed in memory and sent to the OCR providers (listed under processors) to read the text; it is discarded when the read finishes. If a scan fails, the photo stays on your device in the app until you close the scan sheet — the offline queue saves the typed or extracted text only, never the photo. What the OCR providers do with a photo in transit is governed by their own privacy policies. The extracted contact data itself is retained per the retention rules below until you delete it or your account.
deletion
Deleting your account deletes all workspace data within 7 days. Exported copies sent to your CRM are under your CRM's control.
terms
your account
You're responsible for activity under your account and for keeping credentials safe.
acceptable use
Scan badges at events you attend in a professional capacity. Don't use LeadLens to scrape or bulk-harvest data.
plans and billing
The Free plan includes 25 lifetime scans. Paid plans renew monthly or annually as chosen. Cancel any time — cancellation stops the next renewal; your plan stays active through the end of the paid period. Prices are in USD.
refunds
If LeadLens isn't working for your team within the first 14 days of a paid plan, contact support and we'll make it right — that means a full refund of that billing period, no questions asked. Renewal charges after 14 days are reviewed case by case; unused annual plans may be refunded pro-rata at our discretion.
service availability
We target 99.9% uptime monthly for the scanning and enrichment service.
warranty disclaimer
The service is provided "as is." We disclaim implied warranties to the extent permitted by law.
limitation of liability
To the extent permitted by law, neither party is liable for indirect or consequential damages. Aggregate liability is capped at the fees paid in the prior 12 months.
governing law
This agreement is governed by the laws of the State of Ohio, USA.
dispute resolution
Disputes go first to good-faith negotiation; if unresolved within 30 days, to binding arbitration in Franklin County, Ohio.
operated by
LeadLens is operated by an independent operator. The current operator postal address, provided November 2026: 790 Windmiller Drive, Pickerington, Ohio 43147. This is the operator contact address for the service; a formal legal-entity block may replace it here later.
contact
For questions about these policies, email privacy@neural-forge.io.